This Return & Refund Policy applies to payments collected by MakanVastu.com for digital map-generation packages, memberships and platform service charges. It does not replace the separate written terms of an independent architect, contractor or other service provider for payments made directly to that provider.
MakanVastu.com supplies digital plans, reports, generation credits, memberships and support services. No physical product is shipped, so a physical “return” is not applicable. Refund eligibility is assessed under the conditions below.
For an unused digital package or membership, submit a refund request within 48 hours of verified payment and before any generation credit, report, download, professional review, 3D/elevation work, partner search or other included service has started. Duplicate charges, verified failed-payment reversals, non-activation and proven non-delivery may be reported as soon as noticed and will be investigated even after this window, subject to transaction records and applicable law.
A change-of-mind refund is ordinarily unavailable after a digital plan/report has been generated or downloaded, a credit has been consumed, membership/support has been activated, a professional has started custom work, or customer contact has been successfully unlocked for a partner. Incorrect plot dimensions, facing, room requirements or other customer-supplied inputs do not ordinarily create a refund right. For partly performed hybrid/manual work, an approved refund may deduct the reasonable value of completed work and non-recoverable costs.
Approved refunds will normally be initiated to the same/original payment method used for the transaction through the authorised payment gateway. A wallet credit may be offered only where the customer expressly agrees and where applicable law and payment-network rules permit it. Cash refunds are not issued for online payments.
We aim to review a complete refund request within 3 business days. Once approved, the refund is initiated through the payment gateway within 3 business days. The bank, card network or UPI provider may ordinarily take a further 5–21 business days to credit the amount. The actual credit date is controlled by the payment provider/bank.
An unpaid offline test order has no refund amount. If a manual payment was later verified, the same eligibility rules apply from the verified payment time. Approved MakanVastu Credits reversals are recorded in the account ledger. Eligible unused paid-credit refunds, failed loads and duplicate charges may be returned to the original PayU payment source; promotional credits are non-refundable and non-withdrawable unless applicable law requires otherwise.
Create a ticket through the Contact page and provide the registered name, email/mobile, order number, payment reference, amount, payment date, reason and supporting evidence. Do not share OTP, UPI PIN, CVV, password or full card details. The ticket number should be retained for follow-up.
Nothing in this policy excludes a customer remedy that cannot lawfully be waived. Requests involving fraud, duplicate payment, deficiency, non-delivery or other mandatory rights will be assessed according to transaction evidence and applicable law.
A partner listing membership is a digital platform-access service. Before activation, an eligible duplicate or erroneous verified payment may be reviewed for refund. After membership activation, profile publication, badge/access provisioning or use of listing/lead features, the service is treated as delivered to that extent and ordinarily becomes non-refundable, except for duplicate payment, platform failure, unlawful denial of a paid service or rights that cannot be waived. Membership never guarantees profile approval, enquiries, projects or revenue.