This policy applies to MakanVastu.com map-category orders, memberships and platform service charges. Third-party architects, contractors, interior providers, maintenance providers or staffing agencies may have separate written cancellation/refund terms, which must be disclosed before their booking/payment.
Please verify the selected map category, price, included generation credits, delivery mode, plot inputs and feature scope before confirming payment. Categories containing 3D visualization, elevation or professional review may involve a hybrid/manual workflow rather than instant automated delivery.
A Cash on Delivery / Pay Later order does not involve an online charge and remains unpaid until separately confirmed by the administrator. An unpaid or cancelled order has no refund amount. If cash/manual payment is later received and the order is marked paid, the applicable map-category or membership refund rules below apply from the verified payment time.
A failed or pending payment is not treated as successful until verified by the gateway or administrator. Where the same order is genuinely charged more than once, the verified duplicate amount will be reversed, refunded to the original method, or credited to wallet where legally permitted and accepted.
A full refund may be considered where a verified payment was received but: (a) the purchased entitlement was not activated or granted; (b) no generation credit was consumed, no report was generated and no hybrid/manual work was started; and (c) the request is submitted within 48 hours of payment. Once automated generation, report delivery, professional review, 3D/elevation processing or another included digital service has begun at the user’s express request, the service is deemed partly or fully performed and a change-of-mind refund is ordinarily not available, without limiting mandatory consumer rights.
Where only part of a multi-credit package has been used, any discretionary partial refund will consider used credits, work already performed, taxes, gateway costs and non-recoverable professional effort. The administrator is not required to refund the notional price difference merely because the customer later prefers another category; upgrade or adjustment may be offered at discretion.
Where accepted by the customer and permitted by applicable law and payment-network rules, an approved full or partial refund may be credited to the customer’s MakanVastu.com Wallet. Every wallet credit is recorded with the amount, order reference, reason, time and resulting balance. A full order refund to wallet may cancel the unused map-category entitlement or membership linked to that order.
Wallet credits are platform credits for eligible MakanVastu.com purchases. They are not cash, a bank deposit, a stored-value bank account or an interest-bearing product, and are not independently withdrawable. Where law, a regulator, payment-network rules or the nature of the transaction requires refund to the original payment method, MakanVastu.com will follow that requirement instead of treating wallet credit as the only remedy.
If a paid generation or included deliverable fails due solely to a verified platform defect and the platform cannot regenerate, restore or complete the purchased entitlement within a reasonable time, the user may receive re-credit of the affected generation, an equivalent service, wallet credit, or a refund for the affected undelivered portion, as applicable.
No refund is ordinarily available for incorrect plot dimensions, facing, road width, floor selection, room requirements, project type, contact details or other information supplied by the user. Where the purchased category or membership includes unused generations or revisions, the user may use those remaining entitlements subject to their validity and limits.
For a category that includes manual architect review, 3D visualization, front elevation or customisation, cancellation after the assigned professional has started work may attract a proportionate deduction for work completed and committed costs. Any promised timeline begins only after complete inputs, references and clarifications are received.
Submitting a free enquiry does not create a refundable transaction. A partner lead unlock charge is a platform access charge for disclosing the recorded customer contact to one approved partner. Once the phone/email has been successfully revealed to the purchasing partner, that charge is ordinarily non-refundable because the digital access has been delivered, even if the customer does not answer, declines service or does not award the project. A re-credit may be considered only for a verified platform defect, duplicate debit, or materially invalid contact record, subject to investigation and applicable law. For any later provider payment, the applicable quotation/agreement must state cancellation, mobilisation, material, labour, replacement and refund terms.
A Project Support Membership is generally non-refundable after activation, first partner-search/matching action, project review, or use of a project entitlement. Before activation, cancellation may be considered. Duplicate/failed payments, non-activation, proven platform deficiency and other non-waivable remedies remain assessable under applicable law.
Refund requests are limited to unreleased project principal unless applicable law requires otherwise. For an eligible customer-requested cancellation, the platform may propose a deduction up to the displayed cap, currently 2%, only for actual non-recoverable processing cost. The final deduction may be lower or zero. No such deduction should apply to partner/platform fault, duplicate or failed payment, proven service deficiency, fraud, or where applicable law or payment-network rules require a full refund.
The separately disclosed project support fee reflects support, monitoring and payment-workflow services. Any refund of that fee depends on whether those services were performed, the reason for cancellation and applicable law. Approved original-method refunds are initiated through the authorised payment partner and may take the bank/network processing period.
Send a request to support@example.com with registered email/mobile, local order number, selected map category or membership, payment date/amount, reason and supporting bank/gateway evidence. Do not share OTP, UPI PIN, CVV or passwords. We may request additional information to prevent fraud.
Approved wallet refunds are ordinarily visible after the administrator completes the ledger transaction. Original-method refund timing may depend on the bank or gateway. The customer can view wallet credits and debits in the dashboard. Any applicable tax adjustment or credit note will be handled according to the operator’s legal and accounting obligations.
Nothing in this policy restricts a remedy that cannot lawfully be waived. Where a delivered digital service is deficient, materially different from the recorded checkout description, or otherwise covered by mandatory law, the request will be assessed on evidence and applicable legal obligations.