Automated Assistant Notice
1. Purpose
The assistant helps users navigate MakanVastu.com, understand published customer, partner, quotation, Affiliate Program, payment, policy and support workflows, and open the relevant website page. It may use deterministic menu rules and, where separately configured, a limited platform-specific AI response service.
2. No approval or binding decision
The assistant cannot approve or reject an account, KYC document, Partner application, Business Listing, category/coverage request, advertising request, quotation, refund, commission or payout. It cannot enter a contract, confirm government approval, certify a professional, decide a complaint or guarantee a transaction outcome. The signed-in dashboard, verified server records and authorised Admin decisions control.
3. Customer quotation guidance
Partner quotations are shown in the Customer Dashboard. The customer may Approve, Reject or Request Revision. A dashboard decision records the platform workflow only. The customer must independently review the partner, scope, exclusions, price, tax, warranty, schedule, contract and payment terms. The platform does not email the quotation merely because the partner submitted it.
4. Partner governance guidance
The assistant may direct a Partner to protected pages for onboarding/KYC, Partner Agreement, membership, quotations, Business Listing change requests, service-category/local-coverage requests, advertising requests, MakanVastu Credits and Customer CRM. Identity documents and supporting proofs must be uploaded only through those protected pages and never pasted into the chat.
5. Affiliate Program guidance
The assistant may explain the published Affiliate Program workflow and link to the current Affiliate Program Terms. It must not promise income or invent a commission rate, attribution result, payout status or tax outcome. Current commercial settings and eligibility are determined by the Affiliate Dashboard, Terms and verified server records.
6. Information not to enter
Do not enter passwords, OTPs, UPI PINs, CVV, card PINs, full card or bank-account details, Aadhaar/PAN images, licences, bank statements, KYC files, precise location or unnecessary personal information in the assistant. MakanVastu.com will not request such secrets in chat.
7. Support-ticket consent
The assistant may recommend human support for a case-specific problem. Name, email, mobile number, issue description and a limited conversation transcript are sent to the support-ticket system only after the user expressly agrees. The user may return to the menu without creating a ticket.
8. Accuracy and safe reliance
Automated answers can be incomplete, delayed or misunderstood. Users must review the linked page, current dashboard record, invoice, policy and written contract before acting. No chatbot statement overrides the current Terms, Privacy Policy, order record, quotation version, Admin decision or applicable law.
9. Optional external AI processing
The role-based menu and published workflow answers operate without an external AI service. When the optional Google Gemini fallback is enabled, a general user question may be sent from the MakanVastu.com server to Google for generating a platform-specific answer. The application does not intentionally send chatbot history, KYC files, precise GPS, private dashboard records or payment credentials. It screens obvious secrets and sanitises common email, mobile and identity-number patterns before an external AI request. Users must still avoid entering personal or confidential information because automated screening cannot guarantee detection of every sensitive detail.
10. Personal data and retention
Assistant messages may be processed for providing the requested guidance, security, abuse prevention, quota enforcement and troubleshooting. Google or another configured service provider may process a sanitised prompt under its applicable service terms and project settings. A support-ticket transcript is retained according to the Privacy Policy and applicable operational/legal requirements. Access is restricted, but no online service can promise zero cyber risk.
11. Automated-risk safeguards
The assistant must not reveal private customer or Partner contact information, infer gender or other sensitive characteristics from a photograph, authenticate a document, or make an adverse account decision. Material decisions remain within the authorised website and Admin review workflow.
12. Human review and grievances
For account, payment, refund, quotation, KYC, Affiliate payout, security or complaint issues, create a support ticket with the relevant order, ticket, request or quotation number. Do not include secrets or unnecessary identity data. Grievances may also be raised through the published Grievance Redressal page.
13. Changes
This notice may be updated when the assistant, website workflow or applicable requirements change. A material change may be shown through an updated notice or consent where required.